Refund Policy

This Refund Policy applies to all purchases of the Freelancer Masterclass. Paddle acts as the authorised reseller and handles all payment processing on our behalf.

If local consumer protection laws provide you with additional or non-waivable rights, those rights will always apply. Nothing in this Policy limits your mandatory consumer rights.

1. Global Refund Policy

1.1. Unless required by applicable law, all purchases of the Freelancer Masterclass are non-refundable and non-exchangeable.

1.2. Refunds may be issued on a discretionary basis (see section 4 below) or if you exercise an applicable statutory withdrawal or refund right (see section 2 below).

1.3. Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.

1.4. This Policy does not affect consumer rights in relation to the Freelancer Masterclass if it is not as described, faulty or not fit for purpose (see section 5 below).

1.5. Refund requests must be made within the applicable statutory or discretionary period described below.

1.6. If you receive a refund in accordance with this Policy, your access to the Freelancer Masterclass will cease.

2. Country-Specific Rules

2.1. Where local consumer protection laws grant unconditional "withdrawal" rights, those rights apply and override this Policy. Where regional differences apply, the highest standard of protection across the relevant country is applied, which is reflected below.

2.2. European Union / EEA / Switzerland / United Kingdom

2.2.1. Consumers have a 14-day statutory right to withdraw from digital content contracts and receive a full refund.

2.2.2. The right to withdraw applies to one-off purchases of the Freelancer Masterclass. To exercise this right, you must request a refund within 14 days from the date of the Transaction (see section 3 below).

2.3. Turkey / Israel

2.3.1. Consumers have a 14-day statutory right to withdraw from digital content contracts and receive a full refund.

2.3.2. To exercise this right, you must request a refund within 14 days from the date of the Transaction (see section 3 below).

2.4. South Korea / Brazil / China

2.4.1. Consumers have a 7-day unconditional right to cancel digital content contracts after delivery and receive a full refund.

2.4.2. To exercise this right, you must request a refund within 7 days from the date of the Transaction (see section 3 below).

2.5. Canada

2.5.1. Consumers have a 7-day unconditional right to cancel digital content contracts after delivery and receive a full refund.

2.5.2. To exercise this right, you must request a refund within 7 days from the date of the Transaction (see section 3 below).

2.6. Singapore

2.6.1. Consumers have a 5-day unconditional right to cancel digital content contracts after delivery or first access and receive a full refund.

2.6.2. To exercise this right, you must request a refund within 5 days from the date of the Transaction (see section 3 below).

3. How to Request a Refund

3.1. To request a refund, please email support@josephalfarid.com with your order number and the email address used for purchase.

3.2. If eligible, refunds will be processed using the same payment method where possible and within 14 days of approval of the request.

3.3. Transaction records will be used to verify eligibility and timing but will not override your statutory rights.

4. Discretionary Refunds

4.1. A refund may, at sole discretion, be issued if a request is submitted within 14 days of your Transaction date. Submission of a request within this 14-day period does not guarantee a refund.

4.2. All refund requests are reviewed on a case-by-case basis. Relevant factors may be considered including the nature of the Freelancer Masterclass, the reason for the request, and usage. A refund may be approved in full, approved as a partial refund, or declined.

4.3. Any discretionary refund granted is voluntary and does not create an obligation to provide refunds in the future.

5. Refunds for Technical or Product Defects

If you experience persistent technical issues with the Freelancer Masterclass or a material defect that prevents you from accessing the course as described, please contact us at support@josephalfarid.com. Where there is evidence of a material technical or product defect, a refund will be issued in accordance with applicable consumer protection laws.

6. Chargebacks and Payment Disputes

6.1. We encourage you to contact us prior to raising a request for a chargeback or raising a dispute with your bank, card issuer or other payment provider.

6.2. If you initiate a chargeback or payment reversal, access to the Freelancer Masterclass may be temporarily suspended while the matter is reviewed.

6.3. This does not affect your lawful rights to dispute a charge under card-scheme or consumer-protection rules.

7. Updates to this Policy

7.1. This Policy may be updated from time to time.

7.2. The version in effect at the time of your Transaction governs that transaction. We recommend saving or printing a copy for your records.

8. Contact

For questions about this Policy or to request a refund, contact us at support@josephalfarid.com.

This refund policy was last updated on April 8, 2026.